TERMS AND CONDITIONS

This website is run by Pure RoK and when you see the terms 'we', 'our' or 'us' it is referred to Pure RoK.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

You can review the most current version of the Terms and Conditions at any time on this page.

We can, at any time, update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website.

It is up to you to check on our website.

https://www.pure-rok.com 

This website is owned and run by Katrina Wylie

Ingredients of soaps

If you suffer from any kind of allergies make sure that you find out about all the ingredients, before purchasing one of our products.

Information and Accuracy 

All information on this site are just for general use and it was researched by Pure RoK. The accuracy of these information might have changed since we used it and so it is your responsibility to undertake further research to make a decision.  Any reliance on the material on this site is at your own risk.

We have no obligation to update any information on our site.

By reading the Terms and Conditions you agree that it is your responsibility to monitor changes on our site.

Shipping Policies

All orders will leave in within 3-4 days and normally delivery time in France is about 2/3 days, in Europe you should allow 6/8 days and the USA and Australia about 15/18 days.

These times are not guaranteed, but I am taking them from experience.

Should there be any delay in your order leaving, you will be contacted 1 hour after you placed your order with a new update.

Returns and Refunds

According to the EU selling laws, you have the right to return certain goods, but you need to contact us 14 days from receiving your order.

To be able to claim a refund you must contact us and return products in within the 14 day period at your own expenses.

As our soaps can't be reused for health and hygiene reason, the EU rule does not apply. Also, this rule does not apply to custom made orders.

As all our products fall under this exemption all sales are final due to hygiene and safety reasons.

International Customer

We sell and ship to France and the rest of Europe. For the rest of the world, we do ship but you are responsible for any other charges that may incur.

Personal Information

All personal information collected from you through our website is governed by our Privacy Policy. To view our Private Policy please click here

Contact Information

For any questions about our Terms and Conditions, please contact us at purerok1@gmail.com

Wholesale Inquiries

We are very happy to discuss the Wholesale, should you be interested. 

Our soaps are sold by a growing list of independent shops and traders here in France and other countries, both under our name and also under different label.

If you are interested in discussing a Wholesale order, please contact us.

Payment Methods

- PAYPAL

- Cheque

- Bank to Bank transfer