Shipping & Returns

SHIPPING POLICY

I promise to post my best quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order. 

Please do remember that all products are  hand-made in small batches, so you may encounter some variation in colour, texture, scent or wrapping between batches or orders.

 

If you  have any problems or queries, please let me know by e-mail or by calling 0033 (0) 664860545. I will do my best to sort out the problem.

Return & Exchange Policy

  • In accordance with the Regulations for Online and Distance Selling you may return your item within 14 days of purchase for a full refund, as long as the original packaging is intact and not damaged. 

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  • Return postage must be at your own expense and proof of postage will need to be provided by yourself.

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  • Any refunds will only be made once the product has been received in its original condition by Pure RoK.

 

  • Pure RoK reserves the right to refuse any refunds if the products have been opened, used or tampered with and not in their original condition.

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  • If you wish to return a product please email Pure RoK within 14 days of purchase.